Post-guarantee service Our experts will remove each failure even after the expiry of the guarantee period.
We take care of our customers throughout the period of using the tanks which includes post-guarantee services. We ensure professional maintenance services, offering efficient assistance and advice in each case.
POST-GUARANTEE SERVICE
As part of the post-guarantee service:
- we ensure an experienced maintenance team which can come to customer’s premises and remove a failure making it impossible or difficult to use the tank. We have all the spare parts and new devices necessary to remove every type of defect.
- we offer technical surveys, tank calibration and maintenance packages guaranteeing trouble-free usage for many years
- we provide access to original spare parts to all devices we sell
- we modernise existing tanks and adapt them to changing customer needs
FAQ - READ ANSWERS TO FREQUENTLY ASKED QUESTIONS
- Should tanks be grounded?
- Tanks should be grounded in accordance with existing Polish regulations on aboveground tanks for the storage of liquid fuel.
- Pump is noisy
- Check if mechanical ball valves in the tank are open.
- Check or replace the main filter in the tank.
- Check and clean the strainer in the tank.
- Check if mechanical ball valves in the tank are open.
- In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
- Check or replace the main filter in the tank.
- Dispenser does not dispense fuel
- Pump cannot be activated:
- Check whether the dispenser is connected to power;
- Check whether the switch on the pump is set to “ON”.
- If the tank is equipped with a system cutting off power supply to the pump when the fuel level is low, make sure the level is not minimal.
- Check electrical connections, especially if the power cable connected to the pump is not damaged.
- Contact FORTIS MAINTENANCE
- Check the level of fuel in the tank:
- Check if the sucking pipe in the tank lies on its bottom instead of handing above the fuel surface.
- Check or replace the main filter in the tank.
- Check if mechanical ball valves in the tank are open.
- If the tank system was airlocked before the problem, check the condition of the pump vanes.
- Check if mechanical ball valves in the tank are open.
- In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
- Check or replace the main filter in the tank.
- Check if mechanical ball valves in the tank are open.
- In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
- Check or replace the main filter in the tank.
- Dispenser dispenses fuel slowly
- Check or replace the main filter in the tank. In the case of replacing a filter, check output right after venting the tank system. When a large amount of water is seriously contaminated or when paraffin precipitates in the fuel, filters may become clogged very quickly (even after 500 l of pumped fuel).
- Clean the strainer on the sucking pipe in the tank.
- Check whether mechanical ball valves are fully open (valve handle positioned along the axis).
- Contact FORTIS MAINTENANCE
- Apollo Smart displays an error message
- E01:
- Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
- Equipment range error. Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
- If the unit is still not operational, replace the batteries in the transmitter under the main tank hatch and in the display unit showing the amount of fuel. Unscrew the transmitter from the tank and remove the screws at the bottom. Unfasten 4 screws at the back of the display unit. Replace the CR2450 battery in both units and synchronise Apollo.
- If this does not fix the problem, contact FORTIS MAINTENANCE.
- Communication error. Check equipment settings according to the instruction.
- Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
- If the unit is still not operational, replace the batteries in the transmitter under the main tank hatch and in the display unit showing the amount of fuel. Unscrew the transmitter from the tank and remove the screws at the bottom. Unfasten 4 screws at the back of the display unit. Replace the CR2450 battery in both units and synchronise Apollo.
- If this does not fix the problem, contact FORTIS MAINTENANCE.
- Equipment settings error. Check equipment settings according to the instruction.
- Contact FORTIS MAINTENANCE
- The nozzle does not cut off
- Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee.
- The nozzle is dirty or mechanically damaged – clean the inside of the nozzle or replace it.
- The nozzle cuts off all the time
- Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee.
- Clean the dispensing pipe in the nozzle. Clean the nozzle lock pipe delicately.
- The nozzle leaks
- Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee – it is recommended to replace it with a new one.
- The counter displays the battery icon or nothing at all. What battery type should be replaced?
- Depending on the type of counter:
- Small K600 counter (white/red) – 2 items of LR1 1.5 V batteries (after unscrewing the silver cover on the bottom of the counter)
- Large K600 counter (black) – 2 items of AA 1.5 V batteries (after unfastening 4 screws on the display unit)
- K600 counter does not count
- The current filling counter (large numbers) and TOTAL counter (adder, small numbers) do not count: please contact FORTIS MAINTENANCE
- The TOTAL counter does not count (adder, small numbers): does the display show the TOTAL sign? If not and the display shows FLOW RATE: 0.0 – press FLOW RATE(on the big counter)/CALC (on the small counter) once; the counter will then switch into the TOTAL mode
