Maintenance packages Attractive maintenance packages which will make your tanks last for years.

MAINTENANCE PACKAGES

We offer attractive maintenance packages:

- survey
- calibration
- calibration + survey package
- calibration + survey + filter replacement package
and periodic packages:
- survey package after 1 year and 2 years
- calibration + survey package after 1 year and 2 years
- survey package + every 6 months for tanks working under special conditions.
The survey includes:

- checking operation of the pump - checking the condition of vanes, BYPASS safety valve, general technical condition, speed of dispensing fuel and pump output – carrying out a test transfer of fluid into the measuring flask after which the customer decides if he wants additional calibration;

- checking the operation of fuel level/inter-skin leak sensors – steaming, battery replacement, correct readings.

- checking and cleaning the strainers on the sucking pipe, pump etc.

- determining the status of main filters;

- checking for leaks in the tank - if the tank is still covered by the guarantee, leaks are removed free of charge;

- checking the technical condition of piping (sucking and dispensing) and the dispensing nozzle;

- checking the general condition of the tank (condition of the material, deformations etc.)

Regular surveys ensure reliable and trouble-free operation of the fuel tank. Their frequency must correspond to operational conditions.

Calibration includes setting the correct value of the dispensed fuel, that is 50.00 l / 50.00 l and checking counter repeatability.

By carrying out regular calibration:

- you will never be surprised by an unexpected lack of fuel

- you will avoid being accused of cheating employees whose bonuses sometimes depend on fuel consumption levels

- the amount of oil you have in the tank corresponds to accounting documents which gives you a peace of mind at the end of the financial period.

FAQ - READ ANSWERS TO FREQUENTLY ASKED QUESTIONS

Should tanks be grounded?
  • Tanks should be grounded in accordance with existing Polish regulations on aboveground tanks for the storage of liquid fuel.
Pump is noisy
  • Check if mechanical ball valves in the tank are open.
  • Check or replace the main filter in the tank.
  • Check and clean the strainer in the tank.
  • Check if mechanical ball valves in the tank are open.
  • In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
  • Check or replace the main filter in the tank.
Dispenser does not dispense fuel
Pump cannot be activated:
  • Check whether the dispenser is connected to power;
  • Check whether the switch on the pump is set to “ON”.
  • If the tank is equipped with a system cutting off power supply to the pump when the fuel level is low, make sure the level is not minimal.
  • Check electrical connections, especially if the power cable connected to the pump is not damaged.
  • Contact FORTIS MAINTENANCE
The pump starts but the fuel does not flow:
  • Check the level of fuel in the tank:
  • Check if the sucking pipe in the tank lies on its bottom instead of handing above the fuel surface.
  • Check or replace the main filter in the tank.
  • Check if mechanical ball valves in the tank are open.
  • If the tank system was airlocked before the problem, check the condition of the pump vanes.
The pump does not suck the fuel automatically:
  • Check if mechanical ball valves in the tank are open.
  • In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
  • Check or replace the main filter in the tank.
  • Check if mechanical ball valves in the tank are open.
  • In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
  • Check or replace the main filter in the tank.
Dispenser dispenses fuel slowly
  • Check or replace the main filter in the tank. In the case of replacing a filter, check output right after venting the tank system. When a large amount of water is seriously contaminated or when paraffin precipitates in the fuel, filters may become clogged very quickly (even after 500 l of pumped fuel).
  • Clean the strainer on the sucking pipe in the tank.
  • Check whether mechanical ball valves are fully open (valve handle positioned along the axis).
  • Contact FORTIS MAINTENANCE
Apollo Smart displays an error message
E01:  
  • Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
E02:
  • Equipment range error. Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
  • If the unit is still not operational, replace the batteries in the transmitter under the main tank hatch and in the display unit showing the amount of fuel. Unscrew the transmitter from the tank and remove the screws at the bottom. Unfasten 4 screws at the back of the display unit. Replace the CR2450 battery in both units and synchronise Apollo.
  • If this does not fix the problem, contact FORTIS MAINTENANCE.
E03:
  • Communication error. Check equipment settings according to the instruction.
  • Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
  • If the unit is still not operational, replace the batteries in the transmitter under the main tank hatch and in the display unit showing the amount of fuel. Unscrew the transmitter from the tank and remove the screws at the bottom. Unfasten 4 screws at the back of the display unit. Replace the CR2450 battery in both units and synchronise Apollo.
  • If this does not fix the problem, contact FORTIS MAINTENANCE.
E04:
  • Equipment settings error. Check equipment settings according to the instruction.
E05 and E06
  • Contact FORTIS MAINTENANCE
.
The nozzle does not cut off
  • Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee.
  • The nozzle is dirty or mechanically damaged – clean the inside of the nozzle or replace it.
The nozzle cuts off all the time
  • Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee.
  • Clean the dispensing pipe in the nozzle. Clean the nozzle lock pipe delicately.
The nozzle leaks
  • Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee – it is recommended to replace it with a new one.
The counter displays the battery icon or nothing at all. What battery type should be replaced?
Depending on the type of counter:
  • Small K600 counter (white/red) – 2 items of LR1 1.5 V batteries (after unscrewing the silver cover on the bottom of the counter)
  • Large K600 counter (black) – 2 items of AA 1.5 V batteries (after unfastening 4 screws on the display unit)
K600 counter does not count
  • The current filling counter (large numbers) and TOTAL counter (adder, small numbers) do not count: please contact FORTIS MAINTENANCE
  • The TOTAL counter does not count (adder, small numbers): does the display show the TOTAL sign? If not and the display shows FLOW RATE: 0.0 – press FLOW RATE(on the big counter)/CALC (on the small counter) once; the counter will then switch into the TOTAL mode

WE ARE AT YOUR SERVICE Our consultants will answer all your questions





61 820 94 29
biuro@fortistechnology.pl

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