Maintenance You can always count on us. We will solve any problem our customers might have with the assembly and operation of Fortis tanks quickly, efficiently and professionally. Thanks to our impressive knowledge, many years of experience and professional tank maintenance and repair tools, we are ready to overcome even the most complicated challenges.

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Spare parts sale
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Guarantee service
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Maintenance packages
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Commissioning, assembly and connection of tanks and dispensers
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Post-guarantee service
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Modernising works

FAQ - READ ANSWERS TO FREQUENTLY ASKED QUESTIONS

Samodzielne uruchomienie zbiornika z licznikiem K600
  • Upewnij się, że w zbiorniku wewnętrznym jest olej napędowy
  • Podłącz zasilanie do wyprowadzonego przewodu ze skrzynki rozdzielczej.
  • Włącz zasilanie przekręcając włącznik prądu znajdujący się na skrzynce rozdzielczej na pozycję „|”.
  • Ustaw zawór kulowy (nad pompą) w pozycji otwartej (rączka zaworu ustawiona wzdłuż węża ssącego).
  • Włącz pompę wciskając przycisk na pozycję „|”.
Should tanks be grounded?
  • Tanks should be grounded in accordance with existing Polish regulations on aboveground tanks for the storage of liquid fuel.
Pump is noisy
  • Check if mechanical ball valves in the tank are open.
  • Check or replace the main filter in the tank.
  • Check and clean the strainer in the tank.
  • Check if mechanical ball valves in the tank are open.
  • In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
  • Check or replace the main filter in the tank.
Dispenser does not dispense fuel
Pump cannot be activated:
  • Check whether the dispenser is connected to power;
  • Check whether the switch on the pump is set to “ON”.
  • If the tank is equipped with a system cutting off power supply to the pump when the fuel level is low, make sure the level is not minimal.
  • Check electrical connections, especially if the power cable connected to the pump is not damaged.
  • Contact FORTIS MAINTENANCE
The pump starts but the fuel does not flow:
  • Check the level of fuel in the tank:
  • Check if the sucking pipe in the tank lies on its bottom instead of handing above the fuel surface.
  • Check or replace the main filter in the tank.
  • Check if mechanical ball valves in the tank are open.
  • If the tank system was airlocked before the problem, check the condition of the pump vanes.
The pump does not suck the fuel automatically:
  • Check if mechanical ball valves in the tank are open.
  • In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
  • Check or replace the main filter in the tank.
  • Check if mechanical ball valves in the tank are open.
  • In rare cases, the nozzle may become airlocked preventing the pump from sucking fuel. If this happens, unfasten the nozzle and try to vent the system without it.
  • Check or replace the main filter in the tank.
Dispenser dispenses fuel slowly
  • Check or replace the main filter in the tank. In the case of replacing a filter, check output right after venting the tank system. When a large amount of water is seriously contaminated or when paraffin precipitates in the fuel, filters may become clogged very quickly (even after 500 l of pumped fuel).
  • Clean the strainer on the sucking pipe in the tank.
  • Check whether mechanical ball valves are fully open (valve handle positioned along the axis).
  • Contact FORTIS MAINTENANCE
Apollo Smart displays an error message
E01:  
  • Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
E02:
  • Equipment range error. Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
  • If the unit is still not operational, replace the batteries in the transmitter under the main tank hatch and in the display unit showing the amount of fuel. Unscrew the transmitter from the tank and remove the screws at the bottom. Unfasten 4 screws at the back of the display unit. Replace the CR2450 battery in both units and synchronise Apollo.
  • If this does not fix the problem, contact FORTIS MAINTENANCE.
E03:
  • Communication error. Check equipment settings according to the instruction.
  • Was the equipment re-synchronised? If not, the equipment must be synchronised according to Fortis instructions (First Activation of Apollo Smart) If yes, move the display closer to the tank or even put it inside the fill point cabinet and see whether there is any change; synchronise the equipment. Tutorial: https://www.youtube.com/watch?v=heDiQCtIqC8 .
  • If the unit is still not operational, replace the batteries in the transmitter under the main tank hatch and in the display unit showing the amount of fuel. Unscrew the transmitter from the tank and remove the screws at the bottom. Unfasten 4 screws at the back of the display unit. Replace the CR2450 battery in both units and synchronise Apollo.
  • If this does not fix the problem, contact FORTIS MAINTENANCE.
E04:
  • Equipment settings error. Check equipment settings according to the instruction.
E05 and E06
  • Contact FORTIS MAINTENANCE
.
The nozzle does not cut off
  • Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee.
  • The nozzle is dirty or mechanically damaged – clean the inside of the nozzle or replace it.
The nozzle cuts off all the time
  • Check the condition of the nozzle. The nozzle is a delicate component and its failure is often caused by falls or mechanical damage. The nozzle is not covered by the guarantee.
  • Clean the dispensing pipe in the nozzle. Clean the nozzle lock pipe delicately.

WE ARE AT YOUR SERVICE Our consultants will answer all your questions





61 820 94 29
biuro@fortistechnology.pl

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